Terms of Service

By signing up for a RushQR account, by scanning a RushQRQR code at a Merchant's outlet, or by placing an order through the platform, you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not create an account and do not place an order.

If you are agreeing on behalf of a business, you confirm that you have the authority to bind that business. In that case the words “you” and “your” refer to the business, not to you as an individual.

• RushQR, we, or us means [[Registered entity name, e.g. RushQR Technologies Private Limited]], an Indian company with its registered office at [[address, city, state, PIN]].
• Platform means the RushQR web application, the QR codes we issue, the staff console, the admin console, and any related documentation, APIs, or dashboards.
• Merchant means the outlet operator who has been approved to list an outlet on the Platform and to accept orders through it.
• Guestmeans a person who scans a Merchant's QR code and places an order through the Platform.
• Order means a request placed by a Guest for one or more menu items from a specific Merchant outlet, along with the payment associated with it.
• Outlet means a single physical location run by a Merchant that has been onboarded to the Platform. A Merchant may operate one or more Outlets.

RushQR is a technology platform. We make the tools that let a Guest see a Merchant's menu, place an Order, and pay the Merchant — all from the Guest's own phone. RushQR itself does not cook, package, deliver, or sell any food or beverage.

The contract for the food or beverage in an Order is directly between the Merchant and the Guest. RushQR acts only as the technology intermediary that carries the Order and the associated payment reference between them. Where an Order is fulfilled or not fulfilled, the responsibility rests with the Merchant.

Payments are collected through third-party payment infrastructure (currently [[payment aggregator or UPI PSP name]]). RushQR is not a payment aggregator, a bank, or a financial institution.

To operate an Outlet on the Platform, a Merchant must submit an outlet application, complete Know-Your-Customer (KYC) verification, and be approved by RushQR. KYC includes at minimum:

• Business name, legal name, and constitution (proprietorship, LLP, private limited, and so on)
• PAN and, where applicable, GSTIN
• Registered address and outlet address (if different)
• Bank account details of the entity that will receive settlement
• An identity document of the authorized signatory

Merchants confirm that the information they provide is true, complete, and current, and undertake to update it promptly when it changes. We may request further documents at any time and may suspend the account if KYC becomes incomplete or is not refreshed by the requested date.

A Merchant may grant limited access to their outlet workspace to named staff members (the “outlet admin” role). The Merchant is responsible for the acts and omissions of every person to whom access is granted.

A Guest places an Order by scanning the Merchant's QR code and selecting items from the menu shown on their phone. The prices, descriptions, allergen information, and availability shown at the moment the Order is placed are the Merchant's responsibility.

Payment is due at the time the Order is placed and is collected via Unified Payments Interface (UPI) directly into the Merchant's settlement account. The Guest sees a UPI reference on the order receipt; that reference, together with the Order ID, is the authoritative record of the transaction.

The Guest is responsible for placing the Order accurately, for providing a working contact number if requested (for parking or curbside orders), and for collecting the Order from the Merchant within any pickup window the Merchant sets.

RushQR charges the Merchant a commission on each Order fulfilled through the Platform. The commission is expressed as a percentage of the order value and is determined by the commission slab in force for that Merchant. The current slabs are set out at [[URL where the pricing / commission page lives]] and may be changed with reasonable notice.

UPI is settled directly to the Merchant's bank account by the payment aggregator. The RushQR commission is invoiced separately to the Merchant on a [[weekly / monthly]] cycle and is payable within [[N days]] of the invoice date.

All amounts on the Platform are inclusive of GST unless stated otherwise. Each party is responsible for its own direct taxes. Where TDS is applicable under Indian tax law, the Merchant will deduct at the prescribed rate and issue the corresponding certificate to RushQR within statutory deadlines.

Because RushQR is not the seller of the food or beverage, refund and cancellation rules are set and applied by each Merchant. A Merchant who cancels an Order that has already been paid must issue a refund to the Guest within [[N business days]] using the same UPI reference; the Merchant records the refund on the Platform for audit.

RushQRdoes not itself hold Guest funds and cannot initiate a refund on the Merchant's behalf. Where a Guest reports a genuine dispute and the Merchant does not respond within [[N business days]], RushQR may support the Guest in escalating the dispute to the payment aggregator or to law enforcement, but RushQR itself is not liable to reimburse the Guest.

The Platform — including the source code, design, brand marks, documentation, and dashboards — is the intellectual property of RushQR. Nothing in these terms transfers that ownership to a Merchant or a Guest. Merchants and Guests receive only a limited, revocable licence to use the Platform in the ordinary course of placing or fulfilling Orders.

Menus, item names, descriptions, photographs, and pricing supplied by a Merchant remain the Merchant's intellectual property. By uploading them to the Platform, the Merchant grants RushQR a non-exclusive, royalty-free licence to host, display, and cache that content strictly for the purpose of operating the Platform and rendering Order screens.

Guests may not scrape, copy, or redistribute Merchant menus other than for the purpose of placing an Order.

You must not, and must not attempt to:

• Use the Platform for anything other than lawful order-and-payment activity
• Interfere with, disable, or overload the Platform
• Attempt to reverse-engineer any part of the Platform except to the extent expressly permitted by law
• Use the Platform to send unsolicited marketing to Guests you obtained through RushQR
• Impersonate another person or falsify KYC information
• Post food items that are unlawful to sell, or that misrepresent allergens or ingredients

RushQRmay suspend or terminate a Merchant account, an outlet, or a Guest's access if the Platform is used in a way that breaks these terms, that puts other users at risk, that violates law, or that is materially harmful to RushQR's reputation.

Suspension is normally preceded by notice and an opportunity to respond, except where the breach is serious or where immediate suspension is required by law or by the payment aggregator.

On termination, RushQR retains the audit trail of Orders and settlement records for the period required by law. Merchant menu content is removed from public surfaces within [[N days]] and deleted from primary storage within [[N days]] unless retention is required by law.

RushQRprovides the Platform on an “as-is, as-available” basis. We do not warrant that the Platform will be uninterrupted or free of errors, and we make no representation about the quality, safety, or fitness of any food or beverage a Merchant sells.

Nothing in these terms excludes liability for fraud, for personal injury caused by negligence, or for any other liability that cannot be excluded under Indian law.

To the maximum extent permitted by law, RushQR's total aggregate liability arising out of or in connection with the Platform in any twelve-month period is capped at the fees actually paid by the Merchant to RushQR in that twelve-month period, or [[fixed cap for guests, e.g. INR 5,000]] in the case of a Guest.

Neither party is liable to the other for indirect, incidental, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption.

Each party will defend, indemnify, and hold the other harmless from claims by a third party that arise out of that party's breach of these terms, its violation of law, or (in the case of a Merchant) any claim relating to the food, beverage, or service actually provided.

Each party will keep the other party's non-public information confidential, use it only to perform its obligations under these terms, and protect it with at least the same care as it uses for its own confidential information (never less than a reasonable standard of care). Confidentiality obligations survive termination for [[duration, e.g. 3 years]].

Neither party is liable for delay or failure to perform caused by events outside its reasonable control, including natural disasters, strikes, telecommunications failures, government action, and payment-infrastructure outages. The party affected will notify the other and resume performance as soon as practicable.

These terms are governed by the laws of India. Subject to any consumer-forum right a Guest may have, the courts at [[city, e.g. Bengaluru]] have exclusive jurisdiction over any dispute arising out of these terms.

Merchant disputes with RushQR that are not resolved within [[N days]] of written notice will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. The seat of arbitration is [[city]]; the language is English.

RushQRmay update these terms from time to time. When we do, we will post the new version at this URL and update the “Last updated” date at the top. For material changes affecting Merchants, we will give at least [[N days]] notice by email to the address on file. Continued use of the Platform after a change takes effect means the updated terms apply.

Questions, complaints, or notices under these terms should be sent to the addresses below. Grievances relating to a specific Order should be raised with the Merchant first; if unresolved, escalate to the grievance officer.